If your Goodtimer won't light up or turn off when you flip it over it has likely be set to travel mode. Press the "Travel" button on the bottom of the device to turn off Travel mode and this will usually fix the problem. Check out this video to learn more about Travel Mode: https://youtu.be/axtYTzmlFVo
Goodtimer was designed to go with your family, wherever the day may take you. Since Good Time is normally activated and deactivated by flipping Goodtimer over, we don’t want your child to miss out on Good Time just because their Goodtimer is bouncing around in a bag or the backseat of the family vehicle. So, Travel Mode turns off the “flip” sensor and uses a touch-activated metal contact ring around the speaker instead. Touching the contact ring will toggle Good Time on and off.
Also, occasionally the sensor in your Goodtimer may not respond when the device is turned right side up or upside down. Don’t worry, sometimes the sensor doesn’t recognize that Goodtimer has been flipped over, similar to your smartphone not recognizing a change from portrait to landscape mode. If this happens, there are a few simple things to do to get it responding again. First, make sure that your Goodtimer is NOT set Travel mode by pressing the “Travel” button on the bottom of the device. If it isn’t in Travel Mode, turn Goodtimer right side up and gently tap it down onto a flat surface. Sometimes Goodtimer needs a little “encouragement” and this will usually be enough to fix the sensor.
If Goodtimer is still not responding, press and hold the small “Reset” button on the bottom of the device until the unit shuts off. Power it back on, by pressing the “Power” button on the bottom of the device. If it is still not responding, please contact us at firstname.lastname@example.org for further assistance.